Application Specialist

An Applications Specialist is a professional who manages and maintains the software applications used by the organization, ensuring their availability, functioning and usefulness.

For the services offered, developed with customized solutions, the AS will choose tailored applications, even those already on the market, which will then be made available in compliance with the customer's needs.

What does he do?

This person must be able to work quickly to achieve set objectives and, if unable to find an ideal solution to a problem, find alternative ways to address it. They keep track of the nature of various requests to identify recurring issues and ensure that all technical areas of interest are handled appropriately. They possess strong oral communication and active listening skills. They further research new software possibilities, develop products, and teach staff members how to tackle technological puzzles. This person must also have strong management skills. A person who intends to become an application support specialist should be prepared to train other staff on how to effectively meet the technical needs of customers. This type of specialist creates policies on the correct methods for dealing with various IT issues and ensures that quality service is provided continuously and on time.

Activity


  • Installation and configuration: install and configure software applications, ensuring they are compatible with other systems in the organization and comply with security and privacy standards.

  • Update and maintenance: deals with updating and maintaining software applications, fixing any errors or bugs, and ensuring an optimal performance.

  • Technical Support: provides technical support to users, helping them troubleshoot problems with software applications and providing training on new tools.

  • Collaboration with other departments: works closely with other departments of the organization, such as software developers, functional analysts, and the help desk team, to ensure the proper functioning of software applications.

  • Security: ensuring and implementing security measures such as user authentication and data encryption.

  • Monitoring and reporting: continuously monitors the performance of software applications, collecting data and providing reports to identify any problems and improve performance.

Skills


  • Install and configure hardware and software


  • Implement the company applications in use, to make them more efficient and in line with business needs


  • Define data backup and recovery procedures


  • Manage access permissions to corporate accounts


  • Monitor the performance of IT systems, identifying and resolving any critical issues.


  • Provide technical support.


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